Privacy Policy

Privacy Policy

This privacy policy outlines how GetYourGuide uses and processes your personal data when you use Sigiritrip Tour's services, through our website. It also informs you about your rights regarding your personal data and how you can contact us.


1. Controller and contact.


The Controller responsible for processing your personal data is:

For any inquiries regarding data protection, please reach out to us through the email above or contact our data protection officer by sending an email to: hello@sigiritriptours.com


For clarity, any data processing by Activity Providers who offer their services on the GetYourGuide platform is subject to their respective privacy policies. Activity providers act as separate data controllers.


2. Automated data collection.


When you visit our websites or mobile apps we automatically collect certain information. The following data is stored separately from other data that you may transmit to us: 

  • URL of the page accessed
  • Latency of the network connection
  • Date and time
  • Information about your computer’s hardware and software (such as the operating system, the internet browser used, software/application version data and your language settings). 
  • Information about clicks and which pages have been shown to you.

We store this data for the following purposes:

  • For load balancing, i.e. to distribute access to our website across several devices and to be able to offer you the fastest possible loading times;
  • To ensure the security of our IT systems, e.g. to defend against specific attacks on our systems and to recognize attack patterns;
  • To ensure the proper operation of our IT systems, e.g. if errors occur that we can only rectify by storing the IP address;
  • To enable criminal prosecution, averting of danger or legal prosecution in the event of specific indications of criminal offences.

Your IP address is encrypted to ensure confidentiality and is only accessible when absolutely necessary. It is retained for a period of 35 days. 

If you’re using a mobile device, we collect data that identifies the device, as well as data about your device-specific settings and characteristics..


3. Bookings & payments.


3.1. Bookings.


When you book a tour, activity or similar on our site, we collect the data required to carry out the tour. This usually includes the following information: First and last name, billing address, email address, telephone number, number of participants, date and time. Depending on the activity booked, it may also be necessary for us to collect further information, such as your flight number or the age of the participants.


If you make bookings via partner sites, you will be redirected to provide you personal data and conclude the booking process on the Sigiritrip Tour's website, as described above. On some partner sites, your data is collected by the partner as a separate data controller, in accordance with their privacy policy, and we receive the data required to make the booking from the partner. 

On other websites who have partnered with us in order to integrate the booking offers directly on their own website, both the partner and Sigiritrip Tours act as separate data controllers for the processing of your personal data. 



3.2. Booking confirmations.


In order to keep you updated on your bookings we will send you booking confirmations as well as reminders and updates for upcoming bookings (e.g. changed times or meeting points) to make sure that you have all information you need to attend your booked services. Booking confirmations are sent to your email address,  SMS Or to Your Whatsapp phone number you provide during the booking process.


3.3. Payments.


You have various options for paying for your booking. In doing so, we will process the data required in each case depending on the selected payment method. Within this context, your personal data will be processed as described below,


3.3.1. Credit card payments.


For the processing of payments by credit card, we use the service provider Pay Here, which is based in the Sri Lanka. The data provided during your payment will be forwarded by Pay Here to the respective banks or financial institutions for the purpose of processing the payment. In the case of payments by credit card, we only receive the information that a payment has or has not been made, along with the first and the last 4 digits of the credit card number. We therefore have no knowledge of your full credit card number.

For the processing of payments by credit card.



3.3.2. Pay Upon Arrival.


If you pay Upon Arrival, we will Need 25% Of the Final Price At the Time Of Making The Reservation.


3.4 Chargebacks.


In the event of chargebacks, we use the services of Global Merchant Risk Technologies trading as The Chargeback Company (Chargebacks911) based in Ireland to process a chargeback on behalf of Sigiritrip Tours. For this purpose, we give Relevant Departments access to your booking data, including the limited payment information stored (the first and last 4 digits of your credit card).. They will then process the chargeback with your bank.


4. Cancellation Policy.


4.1  Single Day Tours.


To receive a full refund, travelers may cancel up to 24 hours before the experience start time in the local time zone. No refunds will be given after that time period.


4.2 All Inclusive Single Day Tours.


To receive a full refund, travelers may cancel up to 48 hours before the experience start time in the local time zone. No refunds will be given after that time period.


4.3  Multi Day Tours.


To receive a full refund, travelers may cancel up to 5 Days before the Tour start time in the local time zone. No refunds will be given after that time period For The 25% That Has Paid When Confirming.


4.4 All Inclusive Multi Day Tours.


To receive a full refund, travelers may cancel up to 1 Week before the Tour start time in the local time zone. No refunds will be given after that time period For The 25% That Has Paid When Confirming.


5. Deletion Right.


Residents of certain states have the right to request that we delete the personal information that we have collected about them.



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